Understanding Quality by Glennan Carnie

Glennan Carnie has written a white paper on "Understanding Quality".

Quality has become a bit of a catch-all word.  How often do we hear comments like: 

"We must improve our software quality” 

“The first thing that always gets sacrificed is quality” 

Glance through a typical requirements specification, project plan, test specification or quality plan and you’ll see them littered with the phrase “high-quality software”.